E l i a s   J o h n s o n

Software & Web Developer

Experience,

Information Technology Specialist

Pattern | May 2023 - Present

Full-time hybrid position in Lehi, UT

  • Delivered top-tier technical support, ranking as highest-performing ticket resolver for four consecutive quarters
  • Managed IT infrastructure and set up render farms, resulting in 4x faster render speeds
  • Reduced new-hire IT setup time by 66.7% while onboarding over 500 employees
  • Managed equipment inventory and worked with vendors to get the best deals
  • Created custom workflows with Tines and Python scripts utilizing APIs

IT Support Engineer

Microsoft | Sep 2021 - Apr 2023

Part-time remote position

  • Provided comprehensive technical support to small and medium-sized businesses
  • Consistently ranked in top 5% for ticket resolutions and customer satisfaction
  • Effectively communicated with clients of all age groups and technical backgrounds
  • Leveraged expertise in Microsoft products to resolve complex technical issues
  • Collaborated with internal teams to ensure client satisfaction

Software Engineer

Bookends | Jan 2024 - Present

Freelance position in Provo, UT

  • Helping with the development of a new product
  • Currently building an Epub reader and converter for IOS via Swift
  • Have learned a lot about Apple's ecosystem and development tools

Education,

B.S. Information Systems

Utah Valley University | 2019 - 2024

Orem, UT

  • Database Theory - MySQL
  • Data Science; Big Data Analytics - Python & R
  • Data Warehousing - Microsoft SQL Server
  • Advanced Statistical Methods - R
  • Data Security Analytics - Kali Linux
  • Marketing & Organizational Behavior
  • Business Intelligence - Tableau
  • Business Communication
  • Financial and Managerial Accounting - Excel
  • Systems Design & Implementation - UML & Mermaid
  • Advanced Excel for Decision Making
  • Management Information Systems
  • Web Systems Development

Computer Science

Minor, Utah Valley University | 2019 - 2024

Orem, UT

  • Object Oriented Programming - Python
  • Data Structures & Algorithms - Python
  • Computer Networks - Wireshark
  • Linux Administration - Bash
  • Web Application Development - Full Stack
  • Computer Architecture - Assembly
  • Numerical Software Development - Python

Web Development

The Odin Project | 2024 - Present

Open Source Full Stack Development Course

  • Github & Git
  • HTML & CSS
  • Javascript
  • Svelte
  • React
  • Pnpm
  • Typescript
  • Web & UX Design

Projects,

© 2025 Elias Johnson